Alarm Switchboard Operator Jobs

Job Title: Security Control Center Operator / Alarm Monitoring Technician - Company: Location: San Francisco, CA Description: Prestigious national security company is looking for a Control Center Operator/Alarm Monitoring Technician to join its team in downtown San Francisco. Candidates with a minimum of two years security experience and one year in a high level Control Center needed to work in a fast paced multi-tasking environment. For the right candidate, six months of experience may be acceptable, but a desire to learn is a must. CSAA certification a plus. This is an excellent opportunity for someone with control center or dispatch experience looking to advance their career while working in one of the very best work environments. RESPONSIBILITIES: · Monitor alarms and either dispatch rovers or check video to clear alarm calls · Monitor closed-circuit television (CCTV) · Monitor remote video via web based software. · Operate and monitor security surveillance software · Respond to emergency situations · Report writing REQUIREMENTS: · High school diploma or GED · Clean criminal record · Must pass 11-panel drug screen · Excellent communication skills · Extensive knowledge of Microsoft Outlook, Word, and Excel · Must be able and willing to learn new security software applications · Guard card preferred COMPENSATION: · $18/hr. + overtime · Health insurance · Life insurance · Dental/Optical · 401(k) plan with company match · Paid holidays and vacations · Tuition assistance Two positions available. Please answer the following four questions when submitting your resume. IF THESE QUESTIONS ARE NOT ANSWERED, YOUR RESUME WILL NOT BE CONSIDERED. Question #1 - You have three medical emergencies occurring at the same time. They are dizziness/vomiting, disorientation (profuse sweating/blueness of lips and fingertips), and arterial bleeding. Arrange these in order of most critical to least critical. Question #2 - What was the most stressful situation you have had to deal with and what actions did you take to resolve it? Question #3 - Give me an example of your experience with multi-tasking in a high stress situation. Question #4 - What do you expect to gain from this position?

Job Title: Security Console Operator (Military/Law Enforcement) - Company: Location: Houston, TX Description: Army, Navy, Air Force, Marines, Law Enforcement U.S. Security Associates, Inc is looking for security officers with prior military/law enforcement background or console room experience. Starting wage is $11.55 per hour, after 90 days of a succesful probationary period $12.05 Must be able to pass background check, drug screen, and company orientation. Please apply in person at : 6009 Richmond Ave Ste 100 Houston, Texas 77057 EOE

Job Title: CENTRAL STATION OPERATOR Company: CPI Security Systems, Inc. Location: Charlotte, NC Description: Job description: CPI Security has been protecting families and businesses ince 1976 and is the largest privately owned and operated Security Company in the Southeast. Since 2003, CPI has invested nine million dollars to create the most advanced central tation in the country. We have an incredible opportunity for experienced call center professionals to join our team working in our Central Station. We are a dynamic, fast paced industry leader with a trong reputation for customer ervice. We are looking for an individual who possesses these ame qualities! The position is responsible for uccessfully monitoring and processing emergency events uch as burglary, fire and medical alarms in an efficient calm manner. This includes coordinating with the appropriate authorities and notifying customer contacts of the ituation. The position will also process inbound calls of a technical nature, and will provide basic data entry and administration upport as needed. Job Requirements Education, training, experience: - Be able to work a Full-time position 37.5 hours per week - Be able to work a rotational weekend hift - High chool diploma, ome college preferred. - Experience in a call center environment preferred - Ability to Communicate professionally - Have a trong ense of customer ervice - Ability to ucceed at a high level within a team environment - Need to be a Career minded individual No phone calls please.

Job Title: Switchboard Operator - Centraliz Company: Provena Health Location: Chicago, IL Description: Switchboard Operator - Centralized CommunicationsJob DescriptionJob Title: Switchboard Operator - Centralized CommunicationsCompany Name: Provena St. Mary's Hospital Employment Type: RegistryLocation: KANKAKEE, IL, United StatesDepartment: SwitchboardSalary: Highly CompetitiveShift/Hours: Shifts vary and total hours per week vary in this flexi position.Hours/Pay Period: 0Degree Required: High School/GEDJob ID: 2009-001776Date Posted: Aug 19, 2009Years Experience: 0Job Class: Clerical PositionsNote: Please read the complete description below before applying for this job. Complete Description(~) The Switchboard Operator is responsible for the efficient handling and forwarding of all telephone calls that come in to the hospital via the main switchboard. Equally important, the operator monitors all security, fire and maintenance emergency alarms, in addition to controlling the CCTV system functions.Education, experience, and skills required:* Operators must have the ability to operate the telephone, TTY phone system, computer terminals and printers, fax machine, copy machine, typewriter, two-way radio, CCTV camera operations, Continuum security system, respond to emergency and non-emergency alarms and operate the overhead paging system* The Switchboard Operator will complete daily logs accurately and on time and maintain the key log.* High school graduate or equivalent* Typing or keyboarding skills are necessary* Six months general clerical experience and prior public oriented experience is helpful* Prior hospital experience is helpful* Dispatching skills are helpful* Medical terminology helpful but not required* Proficiency in Microsoft Word is required* A familiarity with Excel and Access Database is preferred* Operators must also become proficient in Outlook Web AccessAdditional InformationRotating Shifts may be required.Provena Health is committed to diversity. Diversity is about inclusion of differences and the respectful involvement of all people, calling forth the gifts from each person's culture, perspective, and background. We believe that respecting, leveraging, and celebrating the diversity of our work force, our patients, residents and their families, and our communities create value. We practice inclusion because it is central to our mission and values, and enables us to respond to the diverse needs of those we serve. Provena Health is proud to be an Equal Opportunity Employer.

Job Title: Control Center Operator Company: U.S. Bancorp Location: Saint Paul, MN Description: Monitors the security console and control center alarms to detect and respond to security and safety alarms in all locations including branch offices, ATMs, office sites, etc. Coordinates testing of alarm systems and prepares activity reports. Dispatches appropriate authorities such as ATM service teams, law enforcement, fire departments and emergency medical units to locations as necessary. Logs in and retrieves emergency related information from the security system.Your Career is Here.

Job Title: Security Console Operator Company: HSBC Location: Buffalo, NY Description: NY-BuffaloMake the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities. This position coordinates responses to emergency alarms, contingency and other equipment/personnel-initiated security/facility HBUS banking events to minimize risk, loss and injury to Company employees, customers and assets. Respond to incoming calls from alarm companies, police agencies, outside customers and other sources identifying security, facility and related problems. Analyzes information, determines course of action and initiates to effective conclusion by other parties. Monitor multiple access, CCTV and alarm systems interfacing with multiple sets of phones, computers and operating systems, in a fast-paced, equipment-laden control room environment. Deploys and directs contract guards at major buildings and branches. Determine outcome of incidents/alarms occurring on other shifts/days and communicate information to affected parties. Participate in Company-wide contingency exercises, initiating primary contact calls for many contingency plans. Input restricted area access, prepare identification cards and ensure access requests are properly authorized before auctioning. Coordinate response to incoming calls from alarm companies, police agencies, outside customers and other sources identifying HBUS security, facility and Company-wide related problems. Analyze and identify the problem, contact appropriate facility, security and other business unit personnel, vendors and law enforcement entities to initiate the problem resolution process. Communicate all actions taken telephonically, verbally and in written form. Communicate daily with law enforcement, contract guards, vendors and employees (from senior executives to those being terminated), along wit complaints from external customers.  Drive a response, even during night time periods. Monitor, input, interact and operate PC-based access, video recording (DVR) and e-mail-based systems, granting and deleting access, inputting responses to alarm conditions and ensuring proper function with appropriate escalation when incidents are identified. Operate multiple PC platforms simultaneously, monitoring numerous PC-based alarm/incident and access control information displayed audibly and in writing. Finger print regular and temporary employees as required, inputting results in appropriate software databases. Complete other responsibilities, as assigned. Ensure all security command center physical equipment, along with those reported at branches and major buildings, are functioning correctly; dispatch vendors and response personnel; coordinate immediate repair or replacement. Ensure contract guards have reported to work at assigned times, at all buildings within responsibility area. Communicate deficiencies to vendor. Provide direction to contract guards on assignments. Monitor contract guard performance using closed circuit television cameras and telephonic contact. Escalate with Regional Guard Manager (contract person) as needed for remediation. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.  Basic Qualifications;  Minimum of an associate’s degree in business, criminal justice or equivalent Minimum of two years proven security-related experience or equivalent Proven decision-making, persuasion, analytical, organizational, planning and customer service skills; strong verbal and telephonic skills in a fast-paced environment where handling and prioritizing multiple tasks is expected Strong visual observational and auditory skills to monitor CCTV surveillance cameras identify and act on strong multiple audible alarm annunciations, with rapid deployment and response Ability to work in a security control room (single room with hundreds of CCTV cameras, multiple PC screens, multiple telephones, cell phones and two way radios, with locked bullet resistant doors/windows in a confined environment) Ability to make decisions independently using analytical abilities to resolve security situations and persuade others, not under their control, to appropriate course of action Ability to work different shifts and overtime as needed Proficiency with personal computers as well as pertinent mainframe systems and software packages, including ability to work on multiple systems simultaneously Ability to handle multiple tasks simultaneously and monitor and observe activity on multiple cameras Self-motivated  See Job DescriptionBenefits:HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people. We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program.

Job Title: Control Center Operator Company: U.S. Bancorp Location: Portland, OR Description: Monitors the security console and control center alarms to detect and respond to security and safety alarms in all locations including branch offices, ATMs, office sites, etc. Coordinates testing of alarm systems and prepares activity reports. Dispatches appropriate authorities such as ATM service teams, law enforcement, fire departments and emergency medical units to locations as necessary. Logs in and retrieves emergency related information from the security system.Your Career is Here.

Job Title: Control Room Operator Company: Metro One Loss Prevention Svcs Location: New York, NY Description: It's time to feel the reward that comes with making a real impact;its time to join Metro One Loss Prevention Services Group.?While working for Metro One, you will be given the opportunity to exercise yourmind for business in an environment that values advancement.?This is a (40 Hour) Position Thursday Thru Monday Midnight toEight  Tuesday/Wednesday OffBASIC FUNCTIONS: Monitoring a CCTV color system consisting of 283 cameras which include both fixed and PTZ positions. Monitoring and acting upon audible and visual signals received from our alarm systems and responding to customer service-type phone calls. Responsibilities include notifying appropriate authorities and supervisors when alarm signal is received while following standard operating procedures. RESPONSIBILITIES:Monitor CCTV camera system. Act upon audible and visual signals from an access control system, along with handling alarm signals received from a wireless BA system.Notify appropriate authorities and security personnel if alarm signal is received. Must be able to respond quickly and precisely to incoming phone calls. Must be able to adhere to standard operating procedures and special instructions. Will be required to document all alarm activity and phone calls via PC and activity reports Must be able to assist employees via telephone with technical type alarm questions. Will be required to contact employees by telephone to inquire about unusual events. . Must be able to handle stress and be able to do multi-tasks simultaneously. Regular attendance must be maintained. This position requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.REQUIREMENTS: Must have High School diploma; Associate's Degree preferred   Must be able to operate CCTV console including knowledge of Digital Video Recording and have basic PC skills. The ideal candidate will possess excellent time management, organization and Communication skills Must have a strong commitment to excellent customer service Must be able to perform in a fast paced and possibly stressful work environment. Must be available nights and weekends.Pay Rate: $16-18 per hour  Please email resumes to Shoneca Davis. Register to View