Security Dispatcher Jobs in Ohio

Job Title: Dispatcher Company: KAR Holdings, Inc. Location: Grove City, OH Description: Reporting to the Branch Manager, coordinate the pickup and delivery of fleet lease, consignment and salvage vehicles in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible. Perform all duties assigned by the Branch Manager or designated supervisor. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. Responsibilities and Duties:1. Provide prompt and courteous service, both on the phone and in person. 2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 3. Resolve any customer complaints in a friendly, courteous manner. Advise the Branch Manager or designated manager of all complaints or incidences. 4. Call and confirm vehicle release, charges and location as required. Acquire appropriate approval of changes where necessary. 5. Request and/or issue garage reimbursements or bailout payments as dictated.6. Coordinate with Impact drivers and/or independent contractors to make sure vehicles are picked up in a timely and efficient manner.7. Follow up and resolve any pick-up or dispatch problems as necessary, gaining appropriate approvals whenever necessary or pursuing refunds as required. 8. Properly dispatch loads for correct arrival time and location.9. Follow up with dealerships/customers to make sure the load arrived safely and on time.10. Respond to problem situations that may occur with drivers or customers.11. Manage accurate daily accounting of all bookkeeping and daily completion of records. 12. Assist with proper staffing in connection with the volume of pickup and delivery orders.13. Initiate and complete accurate inventory transfers as instructed.14. Practice and promote teamwork at all times. Set a good personal example of attitude and performance. 15. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Branch Manager, designated supervisor or other corporate sources. Maintain a good flow of communication with all personnel.16. Make sure all department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the Branch Manager or designated manager immediately. Practice proper loss prevention and reaction procedures. Report all incidents properly and immediately.Job Qualifications: • High school diploma or GED required. • Must possess a valid driver’s license.• One (1) year auto auction experience or one (1) year dispatching experience preferred.• Towing experience preferred.• Ability to complete required paperwork.• Basic computer skills required. • Must submit to and pass controlled substance investigation and testing in accordance with company policy. Physical Requirements:The physical requirements of the position are Light to Medium Physical Work (Refer to Policy HR-200 for definitions).Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions)Constant – standing, watching, touching or fingering, listening Frequent – walking, talkingPotential – running, jumping, yelling or other rapid or forceful movement in emergency situationsPhysical Working Condition:This position is subject to both inside and outside environmental working conditions including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards such as electrical and mechanical equipment, cleaning and pesticides chemicals, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with car exhaust, internal and external service station/convenience food and petroleum operations.