Door Person

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original milliondollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our centuryplus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview

As a Door Person at The Hermitage Hotel, you are the epitome of welcoming elegance—the calm, confident presence at the threshold of one of Nashville’s most storied landmarks. From the moment guests arrive, you set the tone for their experience—balancing refined hospitality, mindful anticipation, and dignified composure against the backdrop of a Beaux-Arts masterpiece that has stood as both witness and part of history since 1910.

3. Key Responsibilities

• First Impressions & Arrival Flow

Greet arriving vehicles within 30–60 seconds with a warm welcome, assist with luggage, address guests by name when possible, and escort them efficiently to reception or their room.

• Luggage Handling & Personalized Escort Service

Handle luggage proactively and deliver it within 10 minutes of arrival, placing it thoughtfully. Offer curb-to-room escorts, outlining room amenities and property highlights without pause.

• Anticipatory Guest Engagement

Anticipate guest needs before they’re voiced—offering umbrellas, refreshments, directions, or transport suggestions with mindful intuitiveness.

• Impeccable Presence & Team Interaction

Maintain a polished, composed appearance in uniform, posture, and demeanor. Coordinate clearly with Front Desk, Valet, Concierge, and Housekeeping to ensure seamless guest transitions.

• Security & Flow Management

Oversee curbside and valet areas to maintain safety and refined guest flow, screening unauthorized entry and collaborating with valet and security staff.

• Departure Excellence

Respond to departure requests within 5–8 minutes. If immediate response isn’t possible, provide gracious alternatives—ensuring guests are never told “no” without a solution. Secure luggage and doors, offering warm farewells that uphold the hotel's legacy of courteous service.

• Support for Strategic Initiatives

Execute brand and operational initiatives with discretion, adaptability, and adherence to refined hospitality standards.

4. Qualifications & Requirements

Required

• Minimum of 2 years’ experience in luxury hotel or branded guest service environments.
• Fluent in English, with multilingual capability (Spanish, French, Mandarin, Arabic) highly valued.
• Proficient with communication tools: radios, guest preference systems, and basic office software.
• Flexible availability—including evenings, weekends, holidays; able to lift 50lbs+. Must be 18+.

Soft Skills & Behavioral Competencies

• Interpersonal Awareness: Perceives and responds to unspoken guest needs.
• Active Listening & Adaptability: Tailors service in real-time to subtle guest cues.
• Attention to Detail: Maintains flawless lobby and curbside presentation.
• High-Touch Communication: Uses guests’ names and thoughtful phrasing to enhance interactions.
• Discretion & Integrity: Upholds guest confidentiality at all times.
• Team Collaboration: Shares guest notes and needs with internal teams to deliver a unified service experience.

Preferred Extras

• Experience in historically significant or landmark properties.
• Familiarity with guest loyalty systems or preference tracking tools.
• A refined sense of aesthetic storytelling—folding umbrellas elegantly, arranging lobby elements with care, etc.

5. Why This Role Shines at The Hermitage Hotel

At The Hermitage, the Door Person does more than open doors—you set the stage for a legacy over a century in the making. In a National Historic Landmark shaped by pivotal moments—from women’s suffrage to the melodies of Music City—your poise, empathy, and discretion embody the hotel’s commitment to Excellence, Tradition, Integrity, Accountability, Teamwork, and Community. If you cherish quiet mastery and believe every moment can be a gesture of grace, this is more than a role—it’s your opportunity to leave an indelible impression.

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

· Must be available for Weekends/ Holidays

· Morning/Day/Night Shifts

· Shift Length 8(+) Hours

· Full Time range up to 32-40(+) Hours per week

· Location: In Person

8. Compensation

· Starting salary based upon experience

· Paid Biweekly

NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.