Unarmed Public Safety Officer - Atrium Health Union Urgent Care FT Days

Unarmed Public Safety Officer - Atrium Health Union Urgent Care FT Days

$ Sign-On Bonus Eligible

Monroe, NC, United States

Job ID: 155122

Job Family: Protective Services

Status: Full Time

Shift: Day

Job Type: Regular

Department Name: ...14-Security

: mail

Overview

Sign-On Bonus

This position is Sign-On Bonus eligible. In addition to the Sign-On Bonus, new teammates at Atrium Health are eligible for robust benefits packages and paid time off.

PRIMARY PURPOSE

As a Public Safety Officer at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosp for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles ofpassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity.

Major Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, andpassion even in challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.

Prevents, responds to, and investigates workplace violence. Responds to service calls, such asbative or threatening patients or visitors and team member incidents.

Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)

Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.

Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.

Investigates incidents that occur on Advocate Health property andpletes timely and accurate reports. Addresses and escalatesplaints to the appropriate leader and provides supporting documentation.

Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.

Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policypliance and prevent unsafe practices.

Maintains current Department training standards in radiomunications, verbal de-escalation, hemorrhage control (e.g. STOP the BLEED), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.

Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

MINIMUM JOB REQUIREMENTS

Education

High School Diploma or GED

Certification / Registration / License

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.

For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training andpetency assessments.

Stop the Bleed Certification

A valid driver's license issued by the Division of Motor Vehicle.

Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).

Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically tafter.

Work Experience

Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge / Skills / Abilities

An above average level of emotional intelligence, including empathetic andpassionate responses to teammate, visitor, and patient incidents.

The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.

A dailymitment to patient-centered safety practices.

Collaborative work with medical staff and external law enforcement, as appropriate.

The ability to remain calm under pressure to support a safe, weing, and therapeutic environment for everyone in the facility.

The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.

Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically tafter.

Illinois team members must havepleted State of Illinois 20-hour Basic Security Officer course.

Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.

Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.

Demonstrated ability in verbal and writtenmunications.

Ability to use aputer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).

Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and t is cause to physically restrain a person against their will who is nonpliant andmitting a criminal act or lacks capacity and is attempting to elope.

Ability tomunicate effectively with people; ability to hear radio and telephonemunications at both high and low decibels.

Ability tomunicate via radio and telephone with clear diction without impediments.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.

Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.

May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.

Operates all equipment necessary to perform the job.

Frequent exposure to aggressive behavior and emotionally charged situations.

Must be able to handle personal stress and possible violence.

Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes

PREFERRED JOB REQUIREMENTS

Knowledge / Skills / Abilities

Behavioral Threat Assessment knowledge

Use of Force Review

Crime through environmental design awareness

Ability to present material and facilitate meetings