IT Support & Security Officer

About CFBank:

We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we've been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.

About the role:

This position provides administration and support of a broad range of Information Technology, Security Officer, and Reporting related tasks and projects. This position works closely with the head of IT on departmental and global initiatives, while also assisting with user support.

What you'll do:

• Work collaboratively within the department and other lines of business to enhance the IT infrastructure of the organization.
• Provide help desk support to internal and external clients.
• Provide support related to vendor management, including but not limited to Technology related vendors, general escalation, and communication.
• Provide support to IT and to the organization on special projects, including system migrations, as needed.
• Provide support to the organization for physical security, access control, risk management, and user access reviews.
• Provide direct support and training for end users, escalating as needed, including but not limited to social engineering testing and training programs, cyber security alert monitoring and escalation.
• Provide day-to-day support for all technology including servers, computers, and printers to improve workflows as needed.
• Provide updates and reporting on security programs to senior management and the IT Steering Committee.
• Comply with internal security policies and procedures and maintain customer confidentiality at all times.
• Adhere to all regulations, policies, and record keeping requirements. Complete all required training related to bank regulations and policies.
• Accept other responsibilities and projects as requested to add value for CFBank.

What We Offer:

• Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
• Professional development opportunities including educational/training opportunities
• "Accelerated" 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting
• Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
• Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources
• One of the most collaborative environments you'll find, with a team of hard-working mutually invested professionals who are excited about shared success

Qualifications

Education and Experience

• Associate's degree in IT related field with at least 3 years of related workplace experience preferred.