Dispatcher/Alarm Monitor

POSITION SUMMARY

Monitor Federal Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response , to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

PAY TRANSPARENCY/COMPENSATION

HOURLY RATE: $30.84/hr. + $4.93/hr. H&W

RESPONSIBILITIES

• Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:

• Communicating audio messages via radio and telephone

• Coordinating law enforcement and public safety personnel activities

• Transferring public safety information

• Answering questions and updating client records

• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.

• Log all calls in database including required details of each call

• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers

• Operate multi-channel radio and telephone dispatch equipment

• Access Federal, State, and local databases and maintain compliance regulations and procedures

• Assist with quality review of events created by fellow dispatchers

• Monitor alarms received and keep records based on unique accounts

• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues

• Monitor in-house closed-circuit television (CCTV) cameras

• Perform dispatching duties for other locations in the event of a failure

• Assist in the training of dispatcher trainees

• Routinely test alarms, communication systems, and other devices

QUALIFICATIONS

• US Citizenship Required

• Candidates will need to undergo a background check

• Valid driver's license and reliable transportation required

• High School diploma or GED.

• Ability to work under stress and to respond to emergency communications.

• Excellent communication and phone skills.

• Ability to handle filing and other administrative duties.

• Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided in order to obtain knowledge of how a 24-hour emergency communication center operates; to gain familiarity with public safety functions and concerns; to learn of the public safety communications environment, demands, requirements and related laws, to include regulations and systems.

• Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.

• Successful completion of Critical testing is required prior to hire (provided by company)

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet