Public Safety Dispatcher II - Lateral

* Lateral Public Safety Dispatcher II recruitment only at this time*

Under supervision or general supervision (Public Safety Dispatcher II), receives and processes routine and emergency calls and alarms; dispatches Police and other public service entities as required; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; and operates a variety of communication equipment including radio, telephone, and computer systems.

1. Receives and processes routine and emergency calls and alarms; dispatches police and other public service entities as required; provides pre-arrival instructions; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel.
2. Screens incoming calls to determine necessity, priority and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City of Beaumont police operations; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; maintains calm in radio transmissions during hectic, tense, and dangerous situations.
3. Utilizes Computer Aided Dispatch (CAD) System in order to maintain accurate computer log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from various computer networks; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
4. Informs the Watch Commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype.
5. Monitors station security; monitors security and holding cell cameras.
6. Operates a variety of office equipment, including computers, copy machines, telephones, fax, email, and other various computer systems.
7. Prepares and types clear, concise, and comprehensive reports, forms, memorandums, correspondence, and records using correct sentence structure, grammar, and spelling.
8. Responds to requests for information from the public, City departments and outside agencies.
9. Establishes and maintains effective working relationships with city employees, the public, and other agencies with which the department interacts.
10. Responsible for reporting violations of departmental policy and procedures, regulations, or suspected criminal activity to an appropriate supervisor.
11. Performs related duties, as assigned.

Knowledge of:
Operations, services, and activities of a police communications center.
Operations of a computer aided dispatch system.
Current law enforcement codes, procedures, and practices.
Principles and practices of record keeping, security, and dissemination.
Techniques of questioning for both emergency and non-emergency calls.
Streets, landmarks, and geography of area.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
The proper care and use of communications, faxes and other office equipment related to the position.
Pertinent federal, state, and local laws, codes, and regulations.

Ability to:
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
React calmly and effectively to emergency situations.
Establish priority of emergency situations.
Effectively communicate and elicit information from upset and irate callers.
Analyze and interpret maps.
Perform routine multi-tasking functions.
Understand and work within the course and scope of duties and responsibilities.
Relate effectively to people of a variety of cultures, languages, disabling conditions and socioeconomic situations.
Analyze situations, apply departmental rules, and use common sense where no guidelines are readily available.
Work independently in the absence of supervision.
Understand and follow oral and written instructions.
Operate a variety of office equipment including a computer, teletype, and radio.
Type at a speed necessary for successful job performance.
Understand and adhere to City policies, procedures, rules and regulations.
Possess effective interpersonal skills, using tact, patience and courtesy.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Public Safety Dispatcher II Education/Training:
Equivalent to the completion of the twelfth grade.
Experience:
Two years of increasingly responsible communications or dispatch experience. Experience with Computer Aided Dispatch System is preferred.
License or Certificate:
Must possess a valid California Class C Drivers License and maintain possession of such license during the course of employment.
Possession of, or ability to obtain, a Peace Officers Standards and Training (POST) Basic Public Safety Dispatcher certificate.
PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions :

Must be free from any physical, emotional or mental conditions, as determined by a qualified physician and/or psychologist, which might affect the ability of the employee to perform essential job functions. The position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. Additionally, the position requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Near and far vision is required in order to read work related documents and use the computer. Position requires operation of a visual display terminal for extended periods of time. Acute hearing is required when providing phone, dispatch, and personal service. The position requires lifting, carrying, pushing, and/or pulling objects weighing up to 25 pounds. Incumbent must be willing to work shift work, including nights, weekends, and holidays.

This classification is not intended to be all-inclusive. An employee may be required to perform other reasonable duties as assigned by management. The City reserves the right, with the concurrence of the department head, to revise or change classification duties and responsibilities as the need arises and as consistent with the meet and confer process.