Communications Dispatcher I - Framingham State University

Job Description:

GENERAL STATEMENT OF DUTIES:

Framingham State University currently seeks a Full-Time Communication Dispatcher I for the University Police Department. Job responsibilities will include answering business and information calls; answering and processing all emergency calls in a timely fashion; maintaining direct radio communication with University Police Officers, City of Framingham Police and Fire Departments; Massachusetts State Police; maintaining daily log in a timely fashion; answering and monitoring calls from campus emergency phones, University phones, University cell phones, emergency lab phones and emergency elevator phones; monitoring over 275 CCTV digital surveillance cameras; taking in and recording all found property; deactivating University identification cards from restricted persons; querying registration and warrant checks for field officers; filing maintenance request for determined campus deficiencies; serving window/counter traffic and issuing temporary parking passes and assisting with parking permit applications and correspondence; other related duties as required.

Dispatchers will be required to complete Power Phone (or equivalent) dispatcher training; and maintain CPR, first aid and LEAPS/DCJIS/NCIC certifications.

Dispatchers operate computer aided dispatch systems and emergency notification programs.

Dispatchers are designated as a Campus Security Authority under the Clery Act

Please review the full classification specifications for Communication Dispatchers.

SUPERVISION RECEIVED:

Chief, Deputy Chief, Sergeants

SUPERVISION EXERCISED:

N/A

Requirements:

MINIMUM QUALIFICATIONS:

• High school diploma or GED or equivalent
• Computer literacy

PREFERRED QUALIFICATIONS:

• Previous dispatching experience in a public safety environment
• Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply.

Additional Information:

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Communications Dispatcher I. The bi-weekly pay rate is $1,935.36 grade 11, step 5. This is an approximate annual base salary of $50,319.17.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

• Cover Letter,
• Resume/CV,
• Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).

For best consideration, please submit application materials by February 27,2026 . The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at ... or ....