SOC Security Technology Supervisor

GardaWorld Security Services is Now Hiring a SOC & Security Technology Supervisor!

We are hiring a SOC & Security Technology Supervisor to lead daily Security Operations Center (SOC) functions while supporting field security operations in a fast-paced, high-visibility environment.

This is a hands-on working supervisor role you will actively monitor systems, coordinate incidents, and support both SOC Operators and Security Officers during your shift.

Youll play a key role in ensuring:

Accurate incident monitoring and escalation
Effective use of security technology
Strong coordination between SOC and field teams
Consistent operational standards across the team

Key Responsibilities

SOC Operations (Lead + Hands-On)
Supervise SOC Operators during assigned shifts
Monitor alerts, incidents, and system activity in real time
Ensure proper triage, prioritization, and escalation
Act as escalation point for complex incidents
Maintain shift coverage and operational readiness
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Security Operations Support
Support supervision of Security Officers and field teams
Coordinate real-time communication between SOC and field staff
Reinforce response standards and professionalism
Assist with deployment awareness during incidents
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Security Technology Operations
Operate and support systems including:
o CCTV / video surveillance
o Access control
o Alarm monitoring
Assist with troubleshooting and issue escalation
Ensure consistent and proper system use by SOC staff
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Continuous Improvement & Technology Support
Stay informed on emerging threats and security technology trends
Partner with internal teams and vendors to support system improvements
Provide feedback on system usability and performance
Promote consistent and effective use of SOC tools and systems
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Cross-Functional Coordination
Work with internal teams:
o Security Operations
o Facilities
o IT / Technology
o Event Operations
Coordinate with external partners and vendors as needed
Ensure clear communication during incidents and operational changes
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Coaching & Team Development
Train and coach SOC Operators on:
o Monitoring and alert recognition
o Escalation decisions
o Documentation quality
Reinforce SOPs and operational standards
Support onboarding of new team members
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Administrative Responsibilities
Review daily activity logs and incident reports
Ensure documentation accuracy and completeness
Support scheduling and shift coverage coordination
Track basic operational metrics (alerts, response times)
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Event & Peak Operations Support
Support SOC operations during events and high-traffic periods
Adjust priorities based on volume and risk
Coordinate closely with field leadership
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Requirements
25+ years experience in:
o Security Operations Center (SOC), dispatch, or security operations
1+ year of leadership or supervisory experience preferred
Experience with CCTV, access control, or alarm systems
Strong decision-making and situational awareness
Ability to multitask in a fast-paced environment
Strong communication and organizational skills
Must be able to work nights, weekends, and holidays
Valid drivers license
Ability to pass background screening
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Preferred Qualifications
Experience supervising security officers or field teams
Experience in retail, venue, or high-traffic environments
Familiarity with systems such as Genetec, Everbridge, Motorola
Experience with scheduling or administrative support

Work Environment
On-site Security Operations Center
High-visibility, fast-paced environment
Combination of desk-based monitoring and active coordination

Whats in it for you:

• Site Location: King Of Prussia, PA 19406
• Set schedule: Full Time, Must be available for Evenings, Weekends, Holidays and Event Coverage
• Competitive hourly wage of $28-$30 (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today this could be more than a job! 26% of our corporate employees started as frontline workers.

If youre ambitious with an entrepreneurial spirit someone who wants to be a GardaWorld Ambassador a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance, and even casual roles available.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .