Security Operations Manager Denver, CO, USA

Security Operations Manager Field Service Manager Citadel Security USA - Denver, CO Schedule: Swing Shift | Thursday - Monday Pay: $30.00 per hour Citadel Security USA is seeking a driven, professional, and operations-focused Field Service Manager to lead security operations across multiple client sites throughout the Denver area. This position is ideal for a leader with experience in private security, operations management, or contract services who thrives in a fast-paced environment and takes pride in building strong teams and delivering exceptional client service. As a Field Service Manager, you will oversee field supervisors and security personnel, ensure operational excellence, maintain client satisfaction, and support the continued growth and performance of assigned accounts. Job Duties Include: Client & Operational Leadership Serve as the primary operational contact for assigned clients Maintain strong client relationships through consistent communication and service delivery Supervise field supervisors and security personnel across multiple sites Conduct site inspections and audits to ensure compliance with post orders and company standards Monitor staffing, attendance, incident response, and operational performance metrics Ensure all assigned sites meet contractual obligations and service expectations Team Leadership & Development Support recruiting, onboarding, scheduling, and workforce development Coach and mentor supervisors and frontline personnel Address performance concerns and support corrective action processes Help maintain a professional, accountable, and team-oriented culture Compliance & Quality Assurance Ensure compliance with company policies, client requirements, and applicable laws/regulations Enforce safety standards and incident reporting procedures Identify operational risks and implement corrective actions when needed Administrative & Financial Support Monitor overtime, labor costs, scheduling efficiency, and vacant shifts Assist with payroll accuracy and operational reporting Maintain uniform and equipment inventory Utilize scheduling and reporting systems including TrackTik and related platforms Qualifications High school diploma or GED Minimum 3 years of experience in security operations, operations management, or business management Prior leadership or supervisory experience Strong communication, organizational, and problem-solving skills Ability to manage multiple sites and priorities simultaneously Proficiency with Microsoft Office and workforce management systems Reliable transportation and ability to travel throughout the assigned district Preferred Experience in the private security industry Multi-site operations or contract service management experience Associate degree or higher in Business, Criminal Justice, Management, or related field Experience with TrackTik or similar security operations software Why Join Citadel Security USA? Opportunity to lead and grow within a rapidly expanding security organization Professional and supportive leadership environment Meaningful impact on client success and operational performance Career advancement opportunities within operations leadership