Security and Fraud Specialist

Security and Fraud Specialist

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 10 years in a row by Alaska Business magazine readers.

Fight Fraud. Protect Customers. Build Trust.

The Security and Fraud Specialist plays a key role in protecting our customers and supporting the banking environment. The position is responsible for monitoring, investigating and mitigating fraud risks while supporting the overall security and safety the bank and its customers. This role works closely with bank employees to identify suspicious activity, investigate fraud claims, support loss prevention efforts and ensure compliance with bank policies and regulatory requirements.

Salary: $31/hour minimum. Job/salary offer would be commensurate with job level and experience.

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY

Administers, implements, and provides support for bank internal security functions; investigates, tracks, and attempts to recover funds related to fraud; ensures compliance with bank policies, procedures, and guidelines; and recommends and communicates improved security measures and practices by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists bank staff when dealing with customers' accounts involved in fraudulent activity, and interviews customers on complex matters. Coordinates with branches and other departments, and networks with other financial institutions, to attempt to recall funds to minimize losses due to fraudulent activity.
• Responsible for the fraud prevention system to include rule sets, testing, access administration, and evaluation to ensure it is functioning effectively. Monitors alerts daily and enters notes to clear alerts when fraud is not present. Creates cases manually or from alerts for documentation of investigation and collection of funds.
• Resolves issues of fraud/theft with customers and other financial institutions, processes bank-to-bank fraud claims and demand letters, and makes refund adjustments to customer accounts.
• Tracks fraud, including recoveries and losses associated with fraud, maintains the bank's case management system, and develops fraud tracking processes and user guides.
• Responsible for investigating, documenting, and conducting remedial training when a bank loss occurs. Coordinates with other departments when events occur that require further reporting. Coordinates with Law Enforcement when needed. Assists with branch and bank-wide security training programs and facilitates regular security training as scheduled.
• Assists with building security, camera, and alarm system projects, and maintenance and repairs. Coordinates maintenance and inspection of security equipment and performs periodic and random security inspections, and prepares reports as needed.
• Maintains minimum security standards and assists in implementing procedures for safeguarding proprietary and customer furnished data. Reviews and makes recommendations to bank-wide security procedures. Conducts physical security and risk vulnerability inspections, evaluates and provides recommendations.
• Assists manager with guard station oversight as needed. May schedule overtime as needed and may Audit Guard Station's work to ensure it conforms to processes, procedures, and regulations.
• Performs the duties of the Security Manager during their absence or when unavailable.
• Performs other work-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Minimum: Bachelor's degree in related business or technical field plus three years physical security, internal security, or fraud-related experience; or five years' physical security, internal security, or fraud-related experience; or equivalent combination of education/training and experience.

Preferred: Familiarity with banking regulations. Project management experience.

OTHER SKILLS and ABILITIES:

Ability to keyboard 40 wpm required. Word processing and spreadsheet software experience required. Presentation software experience highly preferred. Ability to handle highly confidential information, frequent deadlines, and time constraints required.

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, customers and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS:

Ability to define problems, collect data, establish facts and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually