Security Operations Manager

Northeast Security is seeing a Security Operations Manager for some of our premiere sites

Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually

Pay: $28

Security Operations Manager Responsibilities include but are not limited to:

• Assure that all work schedules for regular and special assignments are designed to provide the service in the most effective and efficient manner possible.
• Answer calls from account managers and assist them with filling their shifts with floaters.
• Ensure that trained and qualified security personnel properly staff all posts.
• Ensure that all security personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents to clients and upper management.
• Maintain effective communications with all assigned security personnel.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with upper management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.

Security Operations Requirements:

• Must have five years of Account management experience.
• Security management is preferred
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• Must be available to be on call 24/7 for any emergency situations or site issues/staffing issues.
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Assume other duties as required by either Client or Northeast Security, Inc

Security Operations Manager Skills:

• Excellent customer service skills and service delivery orientation
• Familiarity with WinTeam
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations