Public Safety Manager

Job Title: Public Safety Manager

Department: Public Safety

Reports to : Director of Emergency Services

The Public Safety Manager is responsible for overseeing the daily operations of the Public Safety Department to ensure the safety, security, and well-being of guests, employees, visitors, and company assets. This position provides leadership in emergency response, incident management, risk mitigation, policy enforcement, and team development while maintaining a strong customer service focus.

The Public Safety Manager works collaboratively with operational departments, emergency responders, and leadership teams to maintain a safe and secure environment in accordance with company policies, regulatory requirements, and industry best practices.

How I can Create Guests for Life: (4 role specific tasks)

• Smile! Create positive interactions with guests and team members while serving as a professional ambassador of the resort.
• Focus on Safety for yourself, fellow team members, and guests at all times.
• Take Ownership by proactively identifying risks, addressing concerns, and ensuring issues are resolved promptly and effectively.
• Deliver Excellence through strong leadership, operational efficiency, and exceptional guest service.
• Supervise daily Public Safety operations to maintain a safe, secure, and guest-focused environment.
• Lead and support Public Safety Supervisors, Officers, Dispatchers, and support personnel through coaching, training, and performance management.
• Manage daily departmental operations, including staffing, scheduling, labor allocation, training, and employee development.
• Respond to and oversee emergency incidents, disturbances, medical calls, evacuations, and other critical events, ensuring timely resolution and proper documentation.
• Conduct investigations involving incidents, accidents, thefts, policy violations, and guest or employee concerns.
• Prepare, review, and maintain detailed incident reports and accurate departmental records.
• Ensure compliance with company policies, OSHA standards, local regulations, and applicable safety requirements.
• Coordinate emergency preparedness initiatives, drills, training exercises, and crisis response planning.
• Develop, implement, and maintain departmental Standard Operating Procedures (SOPs) and emergency response protocols.
• Monitor and evaluate security systems, including CCTV, access control systems, radio communications, and alarm systems.
• Partner with local law enforcement, fire departments, EMS agencies, and regulatory authorities as needed.
• Conduct risk assessments and implement corrective actions to reduce liability and operational risk.
• Support guest service initiatives while maintaining a safe and secure environment for guests, employees, and visitors.
• Manage departmental equipment, inventory, vehicle readiness, and operational resources.
• Assist with budgeting, labor management, forecasting, and strategic departmental planning.
• Foster a culture of professionalism, accountability, teamwork, and safety throughout the organization.
• Serve as a role model for the resort's Champion 4 Keys by consistently demonstrating a positive attitude, prioritizing safety, taking ownership of responsibilities, and striving for excellence in all aspects of the operation.

Qualifications and Requirements:

• High school diploma or GED required; Associate's or Bachelor's degree in Criminal Justice, Emergency Management, or a related field preferred.
• Minimum of 2 years of experience in public safety, security, law enforcement, emergency services, or a related field.
• Minimum of 2 years of supervisory or leadership experience required.
• Strong knowledge of emergency response procedures, incident command principles, risk management, and safety regulations.
• Experience conducting investigations, preparing reports, and maintaining confidential information.
• Excellent leadership, communication, conflict resolution, and decision-making skills.
• Ability to remain calm and effective during emergencies and high-pressure situations.
• Proficiency with Microsoft Office and incident reporting software.
• Experience with CCTV, access control systems, alarm monitoring, and radio communications preferred.
• Valid driver's license with an acceptable driving record required.
• CPR, First Aid, AED, NIMS, ICS, or related certifications preferred or ability to obtain within a specified timeframe.
• Ability to work flexible schedules, including evenings, weekends, holidays, and emergency call-in situations.
• Ability to walk, stand, climb stairs, and work outdoors in varying weather conditions for extended periods.

Benefits/Perks :

• Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*

*Full Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.