Security Manager - Day

Security Manager - Day Caesars Entertainment - 3.6 Baltimore, MD Job Details Full-time 1 day ago Benefits Disability insurance Relocation assistance Health insurance Dental insurance 401(k) Vision insurance Qualifications Guest relations Writing skills In-person customer service High school diploma or GED Supervising experience Conflict management Crisis management Team motivation (leadership skill) General management Full Job Description WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : Create the Extraordinary" Our Vision : We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence. Our Values : Blaze the Trail, Together We Win, All-In on Service Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift. SHIFT DETAILS: (Day) HOW YOU WILL CREATE THE EXTRAORDINARY The Manager supervises Security Supervisors. The Security Manager insures compliance with all casino policies. The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe's guests Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations Endorses the business objectives, ethics, and values of Caesar's Entertainment Ensures that each team member clearly understands and is held accountable for their respective performance expectations Directs all activities on the assigned shift Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance Handles compliance matters related to the Security Department. Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes Monitors the exclusion list and ensures effective enforcement where appropriate Is accountable for service goals and objectives as well as customer complaints and claims Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling Counsels, guides, and instructs personnel on the proper performance of their duties Cooperates with federal, state and local law enforcement agencies Is responsible for the safety and well being of guests and employees Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood Is responsible for reviewing and approving all documents as needed Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management WHAT YOU WILL NEED High school graduate or equivalent 5 years of law enforcement experience and/or casino security experience 3 years supervisory experience Must possess the ability to interact in a professional manner with the general public Must possess investigation skills Must possess excellent written and verbal communication skills Must possess excellent customer and employee relations skills Must be able to instill a commitment to teamwork in shift personnel Must possess strong leadership, supervisory, and interpersonal skills Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts Must be able to work varied shifts, weekends, and holidays as needed Must possess the ability to speak distinctly and persuasively Must present a well groomed appearance Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required Must be able to sit, stand or walk for long periods of time Must be able to respond calmly and make rational decisions, when handling employee conflicts Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed $75,000 Annually Bonus Incentives Relocation Package Bi-Weekly Pay Dates FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance TOGETHER WE WIN We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.