Director of Security & Loss Prevention

The Director of Security & Loss Prevention is responsible for overseeing all aspects of the hotel's safety and security operations, including loss prevention, investigations, fire and life safety, workplace safety, regulatory compliance, and security team management. This position ensures a safe and secure environment for guests, colleagues, and hotel assets by developing and implementing security programs, responding to emergencies, conducting investigations, and maintaining compliance with applicable laws and regulations.

The Director of Security & Loss Prevention is responsible for responding to guest and colleague incidents and emergencies, preparing and reviewing incident reports, and supervising, training, and developing the security team. The ideal candidate will possess strong leadership, communication, and customer service skills, along with a minimum of five years of progressive security, law enforcement, or loss prevention experience in a management capacity.

JOB FUNCTIONS\:

• Supervision of security Department

• Develops and maintains effective security program.

• Reviews and updates all security procedures and policies.

• Investigates all guest, employee property loss and accident reports.

• Implement plan of action in case of life safety threats including, but not limited to fire, bomb, threats, active shooter, riots, etc.

• Manage the Personal Duress Alarm program

• Maintains all Emergency Response Plans and ensures periodic review and testing.

• Conduct quarterly security team training sessions

• Conduct safety training for all colleagues as directed by hotel senior management

• Inspects property on a regular basis for all safety hazards, energy conservation, etc.

• Serves as liaison with federal, state, and local officials to ensure compliance with security, fire, life safety, and regulatory requirements.

• Supervises inspections of colleague bags, packages, and any other personal belongings in accordance with hotel policy.

• Work with outside agencies (i.e., police, fire departments, and emergency services) cooperatively and follow established hotel regulations

• Leads the Safety Committee and promotes colleague awareness of safety and security programs.

• Maintain confidentiality of all incidents and hotel reports/documents; release information only to authorized individuals

• Manage and implement the following programs\:

  • Crisis Management training,

  • Key Control

  • Lost and Found

ADMINISTRATIVE

• Purchases all security supplies and equipment.

• Handles all insurance\: liability, brokers, guests, etc.

• Handles all correspondence and maintains departmental records and employee files.

• Prepares weekly, monthly, yearly payroll and operating budget.

• OSHA compliance oversight.

• Workplace Violence Prevention Program management

• Human Trafficking Awareness training oversight.

• Hires, trains, coaches, disciplines, and evaluates staff performance.

• Attends various department meetings on a regular basis.

QUALIFICATIONS;

ESSENTIAL\:

• At least 5 years security, law enforcement or investigative experience in a managerial position.

• Background should include law enforcement, hotel security, or police sciences with supervisory skills.

• Meets all applicable state licensing requirements for security professionals.

• Possesses or is able to obtain required Fire Department certifications, including Fire Safety Director certification, as required by local regulations.

• CPR/First Aid/AED Certified.

• Ability to read, comprehend and carry out instructions according to established procedures.

• Strong verbal and written communication skills in English.

• Demonstrated ability to prioritize competing demands, multitask effectively, and work independently.

• Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled.

• Maintains professional conduct consistent with hotel policies, standards, and expectations.

DESIRABLE\:

• High school diploma or equivalent required; college degree preferred.

• Experience working in a union environment.

KNOWLEDGE, SKILLS, & ABILITIES\:

ESSENTIAL\:

• Ethical Awareness

• Loss prevention, investigation, fire and safety.

• Working under pressure, using good judgment, handling confidentiality, using tact and discretion.

• Extensive knowledge of city fire laws and regulations, state penal law and general business law.

Group Process & Team Building

• Ability to communicate effectively, both verbally and in writing, with colleagues, guests, law enforcement agencies, and regulatory authorities.

• Supervising and delegating responsibilities.

Creativity

• Ability to design, develop, and implement security and safety operating procedures.

Other Physical Abilities

• Ability to patrol all areas of the property, including climbing stairs and ladders, responding quickly to emergency situations, and lifting and carrying emergency equipment weighing up to 70 pounds.

• Ability to maneuver safely in tight, crowded, and challenging environments.

• Ability to stand and walk for extended periods of time.

• Ability to physically intervene when necessary to ensure the safety and security of guests, colleagues, and property in accordance with company policies, training, and applicable laws.

• Ability to respond effectively to emergency and crisis situations.

Salary range\: $105,000 $155,000 annually

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law."

Hyatt is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity