Surveillance Supervisor

YOUR MISSION (The Job Description):

This position is responsible for ensuring the protection of casino assets and providing leadership to the Surveillance department at Virgin Hotels Las Vegas.

• Assist in the scheduling, training, developing, monitoring, and managing shift personnel in such a manner as to maintain a positive culture
• Motivate shift staff to ensure that Team Members receive adequate guidance and resources to accomplish established departmental and guest service objectives
• Assist in establishing, implementing, and maintaining department objectives, standards, guidelines, and budget to achieve proper supervision of department
• Prepare, review, and oversee surveillance shift reports generated; prepare summary reports of daily activities and incidents; provide an overview of important issues, progress and status reports representing all department operations to the Surveillance Director
• Assist in the development and implementation of department policies and procedures, train, schedule, supervise, and evaluate team member performance
• Assist the Surveillance Director with department goals/objectives, evaluation of performance, planning of audits/close watches or special investigations
• Maintain daily activity log and reports to ensure adequate and accurate information on surveillance activities are documented for future access
• Maintain confidentiality of information and reports
• Assist Surveillance Director in conducting and documenting progressive discipline when needed
• Assist Surveillance Director with planning installations for surveillance camera coverage and surveillance equipment
• Safeguard company assets via observation and due diligence
• Address and resolve guest concerns or inquiries
• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform other duties assigned

• Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Effective communication and presentation skills to all levels of management
• Ability to think freely and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent guest relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service

• High School Diploma
• Ability to obtain gaming license
• Three years supervisory experience in casino surveillance systems operations
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.), gaming minimum internal controls and attendant regulations as well as VHLV internal controls, policies and procedures
• Promote teamwork with peers and among staff to help ensure the department operates as a team
• Excellent written and verbal communication skills in English
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel, and Outlook
• Ability to handle stressful situations while maintaining a high level of professionalism

• Perform the duties described in compliance with local laws and regulations
• Ability to interpret instructions furnished in written, oral or diagram form
• Ability to apply common sense to solve problems, collect data, establish facts, and draw valid conclusions

• Ability to observe, in detail, video on a camera monitor and/or on a computer screen for extended periods
• Work is sedentary in nature, with long hours seated, typing on a keyboard, and viewing computer screens
• Ability to proficiently utilize all equipment associated with the position
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests and fellow Team Members
• Ability to work a flexible schedule including nights, weekends, and holidays

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated