Public Safety Dispatcher

Overview Shift: Friday-Sunday, 3:00PM-11:00PM As the very first point of contact for incoming calls,our Public Safety Dispatchers are the lifeline of our community. You will be the critical link between the public and first responders, dispatching appropriate services, and coordinating life-saving operations in support of our Quad Cities hospitals. Why UnityPoint Health?

At UnityPoint Health, you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Answer and dispatch emergency and non-emergency calls, dispatch appropriate emergency services including police, fire, and medical units.
• Assess situations, and gather critical information.
• Maintain accurate records of calls, dispatches, and incident reports in the system.
• Monitor alarms, surveillance systems, and radio communications to ensure situational awareness.
• Ensure adherence to protocols, communicate with field units, and participate in training.
• Maintain hospital directory and hospital related community resources in order to help callers.

Qualifications

Education:

• High school diploma or equivalent

Experience:

• Minimum of 1+ years customer service or dispatch experience
• Proficient in Microsoft Front Office

License(s)/Certification(s):

• Basic Officer Training Course through t he International Association of Healthcare Safety and Security (CHSO-IAHSS), required upon hire
• IA Child Abuse Mandatory Reporter Training (MRCHILDIA), required within 90 days of hire
• IL Child Abuse Mandatory ReporterTraining (MRCHILD-ILDCFS), required within 90 days of hire
• IA Adult Dependent Abuse Mandatory Reporter Training (MRDEPADULTIA), required within 90 days of hire
• IL Adult Dependent Abuse Mandatory Reporter Training (MRDEPADULT-ILDOA), required within 90 days of hire

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.