The Electronic Transactions Association (ETA) & iHire’s Partnership Pays Off With Time & Resource Savings

The full story:

Background

The Electronic Transactions Association (ETA) is the world’s leading advocacy and trade association for the payments industry. ETA’s members represent more than 500 payments and technology companies – from the largest incumbent players to the emerging disruptors in the U.S. and in more than a dozen countries around the world.

Challenges

Although ETA’s VP of Operations, Amanda Cline, had a strong HR background, she identified the opportunity to outsource some of their HR tasks to a trusted expert. ETA didn’t require a fully dedicated, in-house HR Generalist, so partnering with a third party who could serve as an extension of their internal team would save them valuable time and resources. This would enable ETA to focus on larger business priorities and strategic HR planning while ensuring they follow best practices for supporting the employee lifecycle, complying with regulations, and carrying out other HR responsibilities.

Solutions

ETA turned to iHire’s Outsourced HR Services, which offers fully customizable solutions and support. Specific tasks, processes, and projects outsourced to iHire to date include:

• Onboarding: iHire walks ETA’s new hires through onboarding, communicating benefits, action items, and other admin tasks to get them up and running. iHire also schedules and conducts new hire orientation presentations.
• Offboarding & Exit Interviews: When an employee departs ETA, iHire schedules and conducts exit interviews, summarizing key points afterward for ETA to quickly digest.
• HR/Payroll Software Recommendations: iHire analyzed ETA’s HR and payroll software, recommending the modules that work best for their organization from a needs and cost perspective.
• Handbook Review: iHire reviewed ETA’s employee handbook and provided feedback to make sure their policies and procedures are up to date, thoroughly detailed, and compliant.
• HR Admin & Compliance Tasks: Additional assistance from iHire includes preparing COBRA and benefits paperwork as needed, creating compliance documents and forms, and more.

Furthermore, iHire serves as a behind-the-scenes resource for whenever ETA needs on-demand guidance.

Results

iHire continues to provide up to 10 hours of HR support a month for ETA, with flexibility to adjust deliverables based on their evolving needs.

“Working with iHire has been a true delight,” said Amanda Cline, VP of Operations, ETA. “iHire is an extension of me and my team, which is exactly what we need. The team at iHire has a seamless way of understanding our business needs, proactively providing support that is accurate, professional, and timely.”

Through partnership with iHire, ETA is saving time and resources while taking care of critical HR tasks that keep the organization running, new hires up-to-speed, and its people engaged and satisfied in their roles.

“iHire is also super responsive to all our needs, both routine and customary, and the requests that are outside the norm. I couldn’t do the work I do without my iHire team and feel grateful to have them,” Cline concluded.

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