Alarm Central Station Operator Jobs in Colorado
An Alarm Central Station Operator, sometimes referred to as a Monitoring Center Operator, plays a vital role in the security industry. They are responsible for the monitoring and management of various alarm systems, often including intrusion, fire, and emergency alarms. When an alarm is triggered, the Operator interprets the signal, determines the appropriate response, and communicates with relevant authorities as necessary. They often interact directly with customers, both in routine system management and in high-stress situations, requiring excellent customer service skills.
The role of an Alarm Central Station Operator involves technical expertise, keen attention to detail, and a strong ability to remain calm under pressure. Knowledge in security systems and procedures, telecommunications, and emergency response protocols are essential. Certifications like the Central Station Alarm Association (CSAA) certification or the Electronic Security Association's (ESA) National Training School (NTS) certification can be beneficial. Previous roles in the security industry that would provide relevant experience might include Security System Installer, Alarm Dispatcher, or Customer Service Representative in a security-oriented company.
. + Coordinates emergency response for emergencies or crises within MDA facilities. + Dispatches all available EACS personnel to emergency/alarm areas to determine the cause of the incident. + Maintain...
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Salary for Alarm Central Station Operator Jobs in Colorado
Required or preferred licenses and certifications for Alarm Central Station Operator positions.
Highest Education Level
Alarm Central Station Operators in Colorado offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Alarm Central Station Operator position
- Recording
- Switchboard Operation
- Grammar
- Courteous
- Security Training
- Patrol
- CCTV Monitoring
- Alarm Monitoring
- Physical Security
- Background Investigations
- Security Management
- Security Operations
- Surveillance
- Closed-Circuit Television
- Ged
- Emergency Response
- Law Enforcement
- Drug and Alcohol Counseling
- Incident Management
- Corrections
- Automated External Defibrillator
- Inbound
- Emergency Management
- Report Writing
- Dispatching
- Complaint Resolution
- Employee Retention
- Discretion
- First Aid
- Cardiopulmonary Resuscitation
- Military Background
- Inbound/Outbound Calling
- Investigation
- Background Checks
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Writing Skills
- Events
- Documentation
- Data Entry
- Reporting
- Education Experience
- English
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Teamwork
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
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